︎ Terms and Conditions

Thank you for your interest in Dennis Hoogstad’s products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact me and I will be happy to explain how this works. What is covered here are things such as who you are purchasing from, how to make an order, prices, shipping and delivery, right to withdrawal, and warranties. I hope that you will enjoy your purchase!

︎ General

These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Dennis Hoogstad (“Company”, “me” or “I”) through https://www.dennishoogstad.nl, email, or Dennis Hoogstad’s social media accounts, (the “Platforms”).

By placing an order and/or paying an invoice, you are accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and approve the use of such data in accordance with Dennis Hoogstad’s Privacy Policy.

I sell products to multiple jurisdictions and these General Conditions are set out to be global. Still, depending on the jurisdiction in which you live, mandatory law may also apply. I respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.

By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer.

︎ Orders

When I confirm an order with you, your purchase order is accepted and a purchase agreement is entered into. I encourage you to save the order confirmation or email for any future contacts with me. I may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.

You may withdraw your order until it has been confirmed by me or payment has been made. I will then refund any payment that you, or your pay- or credit card company, have made for the order.

I may cancel an order if the products ordered are sold out. I will then refund any amount paid and notify you about equivalent products if such are available.

All products ordered remain my property until I have received full payment for them.

︎ Customer Information

You are responsible for that the personal data that you provide me with is correct and complete. I will not be responsible if an order is lost due to incomplete personal information such as address, or name.

︎ Payment
Full payment will have to be made before shipping. I will not ship any products if I have not received payment or proof of payment, such as bank statements.

Payment will be made by bank transfer or PayPal for private sales, or by any means specified on https://www.dennishoogstad.nl.

︎ Prices and feed

All prices are in the currency stated on https://www.dennishoogstad.nl and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). 

On orders placed privately via email or social media platforms, the price will be agreed by you, the Customer, and me. This price will not include shipping costs, and these will be covered by the Customer depending on shipping location.

Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by me.

︎ Special Offers

From time to time I may, for specific products, offer more favourable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favourable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by me at any time, and if we do so these General Conditions will apply without amendments.

︎ Shipping and Delivery

Products in stock are normally delivered within the number of working days shown on https://www.dennishoogstad.nl or stated by me if the purchase is made privately. The expected delivery time for an order is set out in the order or email confirmation. In case of delay in delivery, you may notify me and I will continue to monitor the order.

Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to me at your expense. I may also cancel the order if the delivery is not picked up in time.

︎ Right to Withdrawel

You may withdraw your order by notifying me within 14 days from the day that you received the ordered products, as long as they are in original condition.

  • You must send me a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to, for example via email.
  • You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to me at your expense. You are responsible for the condition of the products during the shipment back to me and I therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.

When an order is withdrawn by you, I will refund the price that you have paid for the products withdrawn, including the original shipping costs for the delivery to you. From the amount to be refunded I will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. If products arrive damaged back to me, I will only refund the original shipping costs.

Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. I will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. I will however delay the payment until I have received the withdrawn products. The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.

Your right to withdrawal does not apply to contracts which:
  • relate to goods that failed to be picked up within 30 days after delivery and have been returned to me;
  • relate to a service which has been fully performed, if by placing the order you have consented to commencement of performance of the service and acknowledged that there would be no right to withdrawal after performance of the service;
  • relate to goods or a service for which the price is dependent on fluctuations on the market which I cannot control and which may occur during the period between you receiving the withdrawn products and your notification to me of the withdrawal of the order;
  • relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalised, such as commissions;
  • relate to goods which may quickly deteriorate or expire;
  • relate to goods with a broken seal which are not suitable for return due to reasons of health or hygiene, and the seal has been broken by you;
  • relate to goods which, after delivery, by their nature, are such that they are mixed with other items so that the items cannot be separated;
  • relate to a sealed audio or video recording or sealed computer software and the seal has been broken by you;
  • relate to digital content which is supplied other than on a tangible medium, if you have expressly consented to delivery in such way and acknowledged that there would be no right to withdrawal;
  • relate to cultural events, sporting events, or any other similar leisure activity, food service, catering, or any other similar service, accommodation, transportation of goods or vehicle rental, where I am to provide the service on a specific day or during a specific period.

︎ Warranty and Complaints

Some of my products may come with warranties. Information about such warranties is provided via email, social media platforms or in these General Conditions. The order confirmation is the certificate of warranty. My warranties cover only original manufacturing defects and accordingly not faults arising upon or after any individual changes of the function and/or appearance of the products, such as rebuilding, upgrading or other configuration of the products. Therefore, damages in transit will not be covered by my warranty.

You may, within 1 year (or such longer period prescribed by applicable mandatory law) from the day that you received the products, file complaints regarding products that are defective according to applicable consumer protection legislation.

You must send me a complaint containing your name, address, e-mail address, the order number and a specification of the products that the complaint relates to, for example via email. You must also file the complaint as soon as possible after the discovery of the defect. Any filing of complaint made within two months from the discovery of the defect will always be considered filed in due time.

I will refund you for defective products in accordance with applicable consumer protection legislation and carry the cost for return delivery of the products to me. I strive to perform such refund within 30 days from receipt of a complaint and finding that a refund shall be made, but this time may be delayed depending on the nature of the product. I also strive to comply with any guidelines regarding defective products provided by the relevant national consumer protection authorities. The refund will be paid with the same payment method that you used to pay the order for the complaint products unless otherwise agreed.

︎ Private commisions

Private commissions will be agreed on between you, the customer, and me. Once a final agreement on the piece has been made, 20% of the final price will have to be paid in advance, before manufacturing of the piece begins, and it will not be refundable.

Once the commission is finalised, you will have to pay the 80% left of the price to allow shipping to happen. Shipping will be tracked and will have to be paid by you.  

As stated above, personalised products and private commissions don’t have the right to withdrawal.

In case the product is damaged in transit, you will have the right to a refund, excluding the 20% deposit and shipping costs.

︎ Limitation of Liability

Where applicable mandatory law does not provide otherwise, my liability is limited to direct damages and under no circumstances am I liable for indirect damages such as loss of earnings etc.

︎ Augmented Reality

Some of my products may be linked to Augmented Reality. I will do my utmost to keep products linked with Augmented Reality a polished and engaging experience. However, as the service of Augmented Reality is provided by a third party and is beyond my control to be functioning correctly, I can not be held responsible, nor can it be considered as a defective product when the Augmented Reality service is not working properly.

I may change the support of Augmented Reality any time. This includes, but not limited to, switching to a different third party that provides an Augmented Reality service, altering the artwork presented in the Augmented Reality service or canceling the support of Augmented Reality on any product in case of unforeseeable circumstances. If these changes happen I will contact you by email or inform publicly on any of my Platforms to notify you about these changes.

︎ Intellectual Property Rights

The Website and all its content is owned by me or my licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without my prior written consent.

︎ Waiver

I reserve myself for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. I am entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

︎ Changes to the General Conditions

I may change these General Conditions at any time. I will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).

︎ Governing Law and Disputes

In the event of a dispute, I strive to comply with any decision by the relevant national consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where I conduct my business and shall be subject to the non-exclusive jurisdiction of the court at the place of my incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against me in another jurisdiction if provided by applicable mandatory law.